Return & Refund Policy
Return & Refund Policy
Helpful information for shopping with volsir and caring for your order.
30-Day Return Window
Request eligible returns within 30 days of delivery. Email service@volsir.com with your order number, return reason and photographs when relevant.
Furniture Return Conditions
Items should be unused and in substantially their received condition, with hardware, components and packaging where reasonably possible. Wear, misuse, missing parts or unauthorized modifications may affect eligibility. Clearly disclosed personalized or final-sale exclusions may apply.
Return Authorization
Wait for approval and the designated return address. Do not automatically ship to our registered address. Follow support instructions for packing and any necessary disassembly.
Damage or Incorrect Items
Report damaged, defective, incomplete or incorrect items promptly with photos of the product and packaging. After review, we may arrange a replacement, reshipment or refund. Applicable return costs attributable to our error are covered by us.
Shipping Costs & Refunds
Change-of-mind return postage may be your responsibility. Original shipping fees are generally not refunded unless our error or law requires it. Returns are inspected; approved refunds go to the original payment method. Bank processing time varies.
Exchanges & Consumer Rights
Exchanges depend on availability. Cancellation or modification may be unavailable after fulfillment starts. Mandatory consumer rights remain unaffected.
Business Information
- Brand
- volsir
- Legal Company
- Wuhan Jingzhichen Trading Co., Ltd.
- Legal Representative
- Du Chenchen
- Website
- volsir.com
- Address
- A11-1056, Floor 1, No. 9 Guanggu Chuangye Street, East Lake High-tech Development Zone, Wuhan, Hubei, China
- service@volsir.com
- Phone
- 13684995903
- Hours
- 8:00 AM β 10:00 PM Daily